San Diego BMW Motorcycles

I took my G650GS in for a oil and filter change. I mentioned to Omar that there was an oil drip (one drop per ride). Oil and filter change $164.94, oil leak diagnostic $175.00. The total to "fix" the oil leak was $989.96, on top of the $175.00 diagnostic fee. There were several line items and labor. Totally acceptable, if it actually addressed the oil leak. When I got the bike back, I immediately noticed it was actually dripping probably two to three drops per ride. The oil leak was actually worse! The current leak seems to be coming from under the right side chain cover (the first picture shows some oil). This side cover needed to be removed for the oil change. Not only did the mechanic use a non-oem replacement washer, they forgot to install a different bolt (second picture). I never noticed this oil leak prior to taking the bike in for this service. I think I would have noticed this coming down the side case. So, I paid $989.96 to stop an oil leak, and that didn't work. Now they want thousands more to pull the engine and fix the leak on the right side. I asked Omar why this wasn't addressed in the first $175.00 diagnostic fee. He told me there was too much oil on that side of the engine to see it. Does that make any sense? If there is oil on the outside of the engine, maybe there's an issue there. Like I said before, I don't think oil was leaking from there before I took the bike in. In my opinion, it's not a coincidence oil is leaking from the same area where they did shoddy work. Another thing that rubs me the wrong way is the flippant attitude Omar has about my time. They use a non-oem washer and forget to install a bolt, and all he has to say is bring the bike back, leave it, and they'll fix it. What about my time, inconvenience and paying for the rides back and forth. I make it a practice not to patronize low quality, dishonest businesses. There are many other motorcycle repair facilities that do honest work and care about their clientele. I won't be going back to San Diego BMW Motorcycles unless management changes the way they treat their customers. P.S. I own several motorcycles. This is my second BMW. If this engine does need all these repairs to stop the engine from leaking oil at 8000 miles, shame on BMW. Maybe they're not the quality motorcycle they used to be.

I have consistently chosen BMW of Escondido for my bike maintenance, always receiving exceptional service. However, due to the distance, I decided to try the San Diego location. Unfortunately, my experience was less than satisfactory. My motorcycle had an oil leak, and I needed to order a new key. In short, they successfully addressed the leaking issue but encountered complications with the key order, resulting in an unnecessary delay. To compound matters, they kept my motorcycle in the shop for several days due to a key problem. Keeping a bike for a key issue, especially one they ordered incorrectly, seemed unwarranted. Moreover, the customer service experience was subpar. My contact, Omar, and seemingly the entire service team, appeared disinterested or perhaps unhappy. Communication was virtually nonexistent, leaving me uninformed about the status of my bike or when I could expect its return. The lack of transparency and poor communication, coupled with what seemed like disengaged staff, made for an overall unsatisfactory experience. Regrettably, I won't be returning to this BMW dealership for future service, as the customer service fell short of expectations.

Shoddy service center; the older gentlemen is great and very helpful but today i went in trying to order front brake pads and had someone different and proceeded to have an argument with a rep who refused to acknowledge there was any difference between an hp4 and standard s1000rr. He corrected me every time I tried to tell him my bike was an HP4 model and said there’s no difference. Says right on the official bmw Motorrad website that the front brakes for the two have different part numbers and that they don’t fit one another but apparently I’m wrong and so is that site and there’s no difference between the two bikes besides how many letters are in the name. The brake pads don’t even look the same. The standard pads come in two separate pieces per side whereas the hp4 is in a single piece. Will do business somewhere else before I end up with the wrong parts on my motorcycle.

As soon as I walked in to drop off my bike for a service appointment, I was immediately assisted by Troy (Service Manager). Great guy who also recommended a good deli down the block while I waited for service to be completed. Bike was delivered on time as promised and now runs like new after 6k mile service and new Pirelli rubber front and rear. Excellent service, trustworthy mechanics, and good pricing. Highly recommend!

Can I add a zero stars rating? The customer service is bad (Omar). Brought my bike, spent 4,000 dollars and the mechanic took my bike under the rain, ruined a brand new exhaust (water marks left by the rain) and didn't even think the bike could get dirty - rusty screws all over the bike now. I complained about the bike being trashed, the attitude of Omar at customer service desk was unprofessional to say the least - and was told it was hard to hire hispanic speaking employees (Good for business). The following day, I received a phone call from the customer service lead and was offered a detailing job at my next visit - Next visit? Terrible customer service, no thank you!

If you're looking for a BMW bike, this is the place to get it, a few months later til I got the chance to give them this review. I can't be any happier, go see Alberto in Sales to get your bimmer bike, no pressure to sell you anything, will answer all of your questions and if there is a demo bike available, you will get to test ride a demo. Loving my 2020 R1250GSA HP